Wireless

Warranty Exchange

Warranty Service Department

800.801.1101

Asurion

Assurion Handset Insurance

Assurion Handset Insurance. Or use phoneclaim.com/att

888.562.8662

Wireless

Wireless Customer Care

For Personal Accounts (IRU)

800.331.0500

Wireless

Business Customer Care

For Business Accounts, also does Transfer of Bill. Resp. for IRU and CRU

866.288.7629

Wired

Wired Customer Care

For U-verse, DSL, and Access Line Customers

800.288.2020

Wired

Service / Repair direct line

For service issues and repairs with HSI and POTS lines

800.572.4545

Wired / AT&T

POTS CUSTOMER CARE

POTS CUSTOMER CARE IL SERVICE ADDRESS ONLY

866.508.8290

Wireless

Credit & Activations

Activation Department for IRU (use to process New Lines/Upgrades)

866.926.8262

Wireless

GoPhone Customer Care

For Prepaid Customers

800.901.9878

Wireless

MyAT&T Support

Internal AT&T support number for MyAT&T. This number is for employees only.

866.869.4086

Wireless

IVR

To Activate a Line (or use att.com/activation)

866.895.1099

Wireless

Installment Aggreement

To Accept Installation Agreements

800.819.0042

Wireless

Transfer of Billing Responsibility

Use for consumer accounts w/o a FAN, otherwise call Business Customer Care

877.971.6092

Wireless

Port Department

Anything Related to Transfering a Wireless Number into AT&T

888.898.7685

Wireless

Direct Fulfillment Info

Check Shipping Status for a DF Device

877.782.8870

Wireless

AMB Agreement Activation

"IVR" to Activate a Newly Created AMB Agreement (FAN activation)

800.497.2545

Wireless

Prepaid Activation Center

For issues Activating Prepaid lines

877.426.0525

Wired

Business Ordering for POTS/DSL

Call to place manual orders for Business POTS/DSL under our dealer code

800.860.3280

Wired

Business U-Verse RST

Call to place manual order for Buis. U-Verse internet under our dealer code

877.910.0499

Wired

Combined Billing

For all Combined Billing Issues (including Wireless)

866.692.3222

Wired

Wired Retail Support (RST)

Internal use only

877.910.0481

DirecTV

DirecTV

DirecTV customer service

800.531.5000

Wired

Rewards Department

Issues with Promotional Visa Cards (non-Affinity)

800.288.9983

Wired

Affinity Department

Issues with Affinity Offers

800.288.9983

wired

U-Verse Business Sales

Call to place orders for Business U-verse (WILL NOT EARN COMISSION)

877.910.0499

Digital Life

Customer Care

Digital Life Customer Care For Customers

855.288.2727

Digital Life

Digital Life Retail Support

Internal Use Only

800.631.3908

AT&T

Identity Theft Department

For Victims of Identity Theft (Suspicious Activity under a Customer's Name)

866.718.2011

AT&T

Fraud Department

Use for Accounts that have been flagged for Fraudulent Activities

877.844.5584

AT&T

Archway

For Merchandising Issues during remerchandising

866.251.6100

AT&T

Email reset/Digital Assistance contact

877.285.0113

AT&T

LSO Helpdesk

For any LSO Issues

888.878.2752

AT&T

POS.com/eOPUS Helpdesk

For System/Login Issues

877.448.6767

AT&T

Cellebrite Support

For any Cellbrite Issues

201.848.8552

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