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v3.2
Type | Department | Description | Phone Number |
---|---|---|---|
AT&T | Fraud Department | Use for Accounts that have been flagged for Fraudulent Activities | 877.844.5584 |
Asurion | Assurion Handset Insurance | Assurion Handset Insurance. Or use phoneclaim.com/att | 888.562.8662 |
Digital Life | Customer Care | Digital Life Customer Care For Customers | 855.288.2727 |
DirecTV | DirecTV | DirecTV customer service | 800.531.5000 |
Wired | U-Verse Loyalty Department | Direct to the U-verse customer care loyalty department | 877.999.1083 |
Wired | Business Ordering for POTS/DSL | Call to place manual orders for Business POTS/DSL under our dealer code | 800.860.3280 |
Wired | Wired Customer Care | For U-verse, DSL, and Access Line Customers | 800.288.2020 |
Wired | U-Verse Business Sales | Call to place orders for Business U-verse (WILL NOT EARN COMISSION) | 877.910.0499 |
Wired | U-Verse Technical Support | Direct to the U-verse customer care technical support department | 877.353.5972 |
Wired | Business U-Verse RST | Call to place manual order for Buis. U-Verse internet under our dealer code | 877.910.0499 |
Wired | Rewards Department | Issues with Promotional Visa Cards (non-Affinity) | 800.288.9983 |
Wired | Wired Retail Support (RST) | Internal use only | 877.910.0481 |
Wired | Affinity Department | Issues with Affinity Offers | 800.288.9983 |
Wired | Service / Repair direct line | For service issues and repairs with HSI and POTS lines | 800.572.4545 |
Wireless | Port Department | Anything Related to Transfering a Wireless Number into AT&T | 888.898.7685 |
Wireless | IVR | To Activate a Line (or use att.com/activation) | 866.895.1099 |
Wireless | Credit & Activations | Activation Department for IRU (use to process New Lines/Upgrades) | 866.926.8262 |
Wireless | Prepaid Activation Center | For issues Activating Prepaid lines | 877.426.0525 |
Wireless | MyAT&T Support | Internal AT&T support number for MyAT&T. This number is for employees only. | 866.869.4086 |
Wireless | GoPhone Customer Care | For Prepaid Customers | 800.901.9878 |
Wireless | Direct Fulfillment Info | Check Shipping Status for a DF Device | 877.782.8870 |
Wireless | Installment Aggreement | To Accept Installation Agreements | 800.819.0042 |
Wireless | Transfer of Billing Responsibility | Use for consumer accounts w/o a FAN, otherwise call Business Customer Care | 877.971.6092 |
Wireless | Warranty Exchange | Warranty Service Department | 800.801.1101 |
Wireless | AMB Agreement Activation | "IVR" to Activate a Newly Created AMB Agreement (FAN activation) | 800.497.2545 |
Wireless | Wireless Customer Care | For Personal Accounts (IRU) | 800.331.0500 |
Wireless | Business Customer Care | For Business Accounts, also does Transfer of Bill. Resp. for IRU and CRU | 866.288.7629 |
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