v3.1
Wireless
Warranty Exchange
Warranty Service Department
800.801.1101
Asurion
Assurion Handset Insurance
Assurion Handset Insurance. Or use phoneclaim.com/att
888.562.8662
Wireless
Wireless Customer Care
For Personal Accounts (IRU)
800.331.0500
Wireless
Business Customer Care
For Business Accounts, also does Transfer of Bill. Resp. for IRU and CRU
866.288.7629
Wired
Wired Customer Care
For U-verse, DSL, and Access Line Customers
800.288.2020
Wired
Service / Repair direct line
For service issues and repairs with HSI and POTS lines
800.572.4545
Wired / AT&T
POTS CUSTOMER CARE
POTS CUSTOMER CARE IL SERVICE ADDRESS ONLY
866.508.8290
Wireless
Credit & Activations
Activation Department for IRU (use to process New Lines/Upgrades)
866.926.8262
Wireless
GoPhone Customer Care
For Prepaid Customers
800.901.9878
Wireless
MyAT&T Support
Internal AT&T support number for MyAT&T. This number is for employees only.
866.869.4086
Wireless
IVR
To Activate a Line (or use att.com/activation)
866.895.1099
Wireless
Installment Aggreement
To Accept Installation Agreements
800.819.0042
Wireless
Transfer of Billing Responsibility
Use for consumer accounts w/o a FAN, otherwise call Business Customer Care
877.971.6092
Wireless
Port Department
Anything Related to Transfering a Wireless Number into AT&T
888.898.7685
Wireless
Direct Fulfillment Info
Check Shipping Status for a DF Device
877.782.8870
Wireless
AMB Agreement Activation
"IVR" to Activate a Newly Created AMB Agreement (FAN activation)
800.497.2545
Wireless
Prepaid Activation Center
For issues Activating Prepaid lines
877.426.0525
Wired
Business Ordering for POTS/DSL
Call to place manual orders for Business POTS/DSL under our dealer code
800.860.3280
Wired
Business U-Verse RST
Call to place manual order for Buis. U-Verse internet under our dealer code
877.910.0499
Wired
Combined Billing
For all Combined Billing Issues (including Wireless)
866.692.3222
Wired
Wired Retail Support (RST)
Internal use only
877.910.0481
DirecTV
DirecTV
DirecTV customer service
800.531.5000
Wired
Rewards Department
Issues with Promotional Visa Cards (non-Affinity)
800.288.9983
Wired
Affinity Department
Issues with Affinity Offers
800.288.9983
wired
U-Verse Business Sales
Call to place orders for Business U-verse (WILL NOT EARN COMISSION)
877.910.0499
Digital Life
Customer Care
Digital Life Customer Care For Customers
855.288.2727
Digital Life
Digital Life Retail Support
Internal Use Only
800.631.3908
AT&T
Identity Theft Department
For Victims of Identity Theft (Suspicious Activity under a Customer's Name)
866.718.2011
AT&T
Fraud Department
Use for Accounts that have been flagged for Fraudulent Activities
877.844.5584
AT&T
Archway
For Merchandising Issues during remerchandising
866.251.6100
AT&T
Email reset/Digital Assistance contact
877.285.0113
AT&T
LSO Helpdesk
For any LSO Issues
888.878.2752
AT&T
POS.com/eOPUS Helpdesk
For System/Login Issues
877.448.6767
AT&T
Cellebrite Support
For any Cellbrite Issues
201.848.8552